Readme - Post Call Ticket Entry Application

This App is designed to allow for an Agent to trigger an http app upon disconnect that 
lets them enter a data field and submit it as a web form. The submit passes the sessionID and 
sequence numer to the app to allow for it to be written to the ccdr record.     

Key Points:
CRS sends the SessionID/Sequence number to CAD via Enterprise Data.
A Workflow is set to execute an instance of IE and call a jsp.
The jsp is hosted on the CRS Tomcat port 8080.
The jsp retrieves the sessionID/Seq number and presents a form to the browser.
The Agent Enters a ticket number and presses submit.
The CRS script is triggered with the ticket number and SessionID/Sequence Number.
It then does a DB Write to insert the ticket into the CCDR. Then sends a response back to the browser.
The jsp has a close statement so it doesn't display the confirmation/failure response.
Instead, it closes the browser.

Deployment:
Unzip to wfavvid folder.

Additional Steps for deployment:
Tomcat Port - Make sure that the CRS Tomcat is running on 8080. If not update the server.xml entry in:
c:\program files\wfavvid\tomcat\conf
<Parameter name="port" 
value="8081"/>

where value=port number.


DSN:
The DB steps in the script require that the DB Subsystem be added and that a corresponding DSN be entered 
in ODBC. The dsn name is ticket and must have access to DB_CRA_CCDR on the CRS.


Enterprise Data and ICD app - icd_Ticket.aef
2=sessionID
3=Sequence
252=ticket

Workflow in Desktop Admin:
In Desktop Administrator select Workflow.
In events, select Dropped.
Add a Rule called ticket and add an action called ticketEntry. 
Select launch external application nd enter:

C:\Program Files\Internet Explorer\IEXPLORE.EXE http://192.168.0.52:8081/ticket.jsp?
Move sessionID over to the arguments column.

Select enable Rule, Any Condition is true, and for a condition, put sessionID is not empty.
Select OK.

